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Whether you have a question, a suggestion, or just want to say hello, we'd love to hear from you!
Frequently Asked Questions
FAQ
Is it safe to shop in your store?
Yes, we take the security of your personal and financial information seriously.
Our website is secured using industry-standard encryption technologies to protect your data during transmission.
Additionally, we adhere to strict privacy policies and do not store your payment details on our servers.
What payment methods do you accept?
We accept various credit/debit cards as a payment method, such as:
Visa, Mastercard, American Express, etc.
Please note that the available payment options may vary based on your location.
How does delivery work?
When you place an order with us, the process begins with providing your delivery address. We take extra care to verify the accuracy of the address to ensure a smooth delivery experience.
Once confirmed, our dedicated team prepares and packages your items for dispatch. This process can take up to 5 business days.
We work with Canada Post as a delivery partner. If real-time tracking is available, you'll have the option to monitor the progress of your delivery.
Finally, upon arrival at your specified location, our delivery partner will confirm the successful completion of the delivery.
What if I receive a damaged or defective product?
We strive to ensure that all products are in perfect condition when they leave our warehouse.
However, if you receive a damaged or defective item, please contact our customer support within 7 days of delivery.
We will arrange for a replacement or initiate a refund, depending on the situation.
Please provide detailed information and, if possible, include photos of the damaged product for faster assistance.
Where is the company located?
Rage Audio is located in Montreal, QC, Canada but we ship to the whole country.
How can I contact customer support?
You can reach our customer support team by phone (514) 664-4400 during our business hours, which are Monday to Friday, from 9am to 4pm.
Our dedicated support staff will be happy to assist you with any questions, concerns, or issues you may have.